Posts
Introducing Apply the Service Standard in the Department for Education
Building new guidance to enable service delivery teams to understand and apply the Service Standard in DfE.
Apply the Service Standard in DfE
17 August 2022
Refinements - record a decision
What we’ve learnt from testing our record a decision feature with users.
Prepare conversions and transfers
28 November 2022
School budget information
Making this information clearer to delivery officers.
Prepare conversions and transfers
28 November 2022
Benefits and risks – user research
What we’ve learnt from testing our benefits and risks section with users.
Prepare conversions and transfers
30 June 2022
Features of the transfer
We removed some questions from our Features of the transfer section in response to user feedback.
Prepare conversions and transfers
20 September 2022
Filtering transfers projects
We created a feature that allows users to search for a transfers project.
Prepare conversions and transfers
17 October 2022
General information - transfers
We needed to explain to users what data we pulled into our transfers projects.
Prepare conversions and transfers
27 September 2022
Key stage data
We needed to present the latest available key stage data to delivery officers.
Prepare conversions and transfers
27 September 2022
Team leads research
We tested our project filters and assignment prototype with Regions Group team leads.
Prepare conversions and transfers
3 October 2022
Assigning a project
We created a feature that allows team leads to assign conversions projects to delivery officers.
Prepare conversions and transfers
10 October 2022
Set transfer dates
Giving an option for users to declare date unknown.
Prepare conversions and transfers
27 October 2021
Benefits and risks
Why we changed a service task name from Benefits and other factors.
Prepare conversions and transfers
10 February 2022
Designing a meaningful way to identify transfers projects
We iterated on listing projects by removing the constraint of an incoming and outgoing trust name.
Prepare conversions and transfers
8 April 2022
Transfers legal requirements
We assumed that certain legal requirements need to be met for academy transfers.
Prepare conversions and transfers
22 December 2022
Helping schools with choosing and using frameworks
How do we help users understand which framework is the best for them.
Find a framework
11 November 2022
Energy information
How do we give users the latest information on the rise in energy costs
Find a framework
22 September 2022
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Making it easier to see which email needs actioning first
A smaller tweak based on user feedback which helps proc ops understand which messages need attention
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Improving how messages are viewed in the CMS
A larger redesign of how emails are viewed within the CMS
Case Management System
30 July 2022
Confidence in using a framework
How do we capture the confidence of our users more accurately as they move through the service
Support query
11 November 2022
Upload your bill
How do we allow users to supply their energy information quickly and easily
Support query
25 October 2022
Energy Information pt2
How do we give users the latest information on the rise in energy costs
Support query
20 October 2022
Cases are missing their value
How do we make sure cases have a value without affecting the user journey
Support query
30 September 2022
Support flow
Starting point to iterate the process of collecting required information from the user
Support query
20 June 2022