Posts
Introducing Apply the Service Standard in the Department for Education
Building new guidance to enable service delivery teams to understand and apply the Service Standard in DfE.
Apply the Service Standard in DfE
17 August 2022
Helping schools with choosing and using frameworks
How do we help users understand which framework is the best for them.
Find a framework
11 November 2022
Energy information
How do we give users the latest information on the rise in energy costs
Find a framework
22 September 2022
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Making it easier to see which email needs actioning first
A smaller tweak based on user feedback which helps proc ops understand which messages need attention
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Improving how messages are viewed in the CMS
A larger redesign of how emails are viewed within the CMS
Case Management System
30 July 2022
Confidence in using a framework
How do we capture the confidence of our users more accurately as they move through the service
Support query
11 November 2022
Upload your bill
How do we allow users to supply their energy information quickly and easily
Support query
25 October 2022
Energy Information pt2
How do we give users the latest information on the rise in energy costs
Support query
20 October 2022
Cases are missing their value
How do we make sure cases have a value without affecting the user journey
Support query
30 September 2022
Support flow
Starting point to iterate the process of collecting required information from the user
Support query
20 June 2022
Making it easier for users to monitor module progress
We created a way for users to monitor their progress through a module, by adding a new feature and iterating some existing pages.
Early years child development training
4 April 2023
Making the training more engaging with downloadable resources
Whilst exploring ways to make the training more engaging, we tested a way for users to download additional resources and tested various resources they might want to use.
Early years child development training
11 April 2023
Allowing users to share the training with other people on social media
We explored a way for users to share the training with other interested people using social media.
Early years child development training
11 April 2023
Reducing how long it takes to start the training
We made some changes to the training introduction pages, responding to feedback that it took too many clicks to begin the training.
Early years child development training
6 April 2023
Making it easier to register on our service
We made some changes that reduced the data we ask users to give us, and changed what we asked so that it was more relevant and less confusing for users.
Early years child development training
3 April 2023
Making the training more engaging - adding animated cards
Whilst exploring how we can make the training more engaging, we explored adding clickable and flippable cards into the training.
Early years child development training
7 April 2023
Exploring what users mean by 'engaging and interactive'
We ran an in-person co-design workshop with users to find out what they meant when they said they wanted the training to be more engaging and interactive.
Early years child development training
10 April 2023
Adding videos into our service
We added videos into our training service to make the training more engaging for users.
Early years child development training
7 April 2023
Iteration 1
Translating the outputs from ALPHA into an Initial prototype for BETA and beginning user research
STS Plan technology for your school
12 May 2023
Iteration 2
With the prototype established what we did and found testing new questions and new pages
STS Plan technology for your school
15 May 2023
User research to find out about and book a discovery peer review
What we learned from research to test whether service teams can request a discovery peer review. This includes finding out about discovery peer reviews and what to prepare.
Service assessment service
15 May 2023
User research into the role of DDaT business partners and assurance
What we learned about the role DDaT business partners play in service assurance. We considered how this fits with the design of Assure your service and how users find out about and book a discovery peer review.
Service assessment service
16 May 2023
Research to learn how the assessment team administer a peer review
User research includes speaking to the xgov assurance community.
Service assessment service
25 May 2023