The problem

In some contextual enquiry research sessions, we heard feedback from users that it felt laborious to reach the first page of training content. At the time, users had to navigate through:

  1. Learning dashboard
  2. A module overview
  3. An interruption page explaining how the training works
  4. An introduction to icons used in the training
  5. An introduction to the module
  6. An introduction to the sub module
  7. The first page of learning content

Feedback was around how there was a lot going on, a lot to take in, or some content was self-explanatory.

Our hypotheses

We believed that we should reduce the amount a user needs to click through in order to get to the first page of learning content. We would know this is valuable if users experience less fatigue and are more likely to read the content.

What we changed

We removed the icons page, as feedback was positive about the icon designs when we had previously tested them, users generally understood them, or were able to understand them in context. We did keep some of the content that users found useful from this page, and added it to the interruption page - which users generally did stop to read.

Next, we addressed feedback around the module and topic introductions. Users fed back that the introduction didn't really tell them anything new, but we hypothesised that having the goals of the module would still prove useful at explaining what you could expect to learn. So, we added the module goals to the module overview, which is where you can read through all of the module details.

The new introduction structure was then:

  1. Learning dashboard
  2. Module overview
  3. Interruption page
  4. Sub-module introduction
  5. The first page of learning

How we can monitor this

The team have been using hotjar and GA to complete rounds of analysis. We can monitor the behaviour through recordings and analytics to see how users are interacting with the introduction pages, and if there are any drop off rates that are concerning.