Posts
Helping schools with choosing and using frameworks
How do we help users understand which framework is the best for them.
Find a framework
11 November 2022
Energy information
How do we give users the latest information on the rise in energy costs
Find a framework
22 September 2022
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Making it easier to see which email needs actioning first
A smaller tweak based on user feedback which helps proc ops understand which messages need attention
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Confidence in using a framework
How do we capture the confidence of our users more accurately as they move through the service
Support query
11 November 2022
Upload your bill
How do we allow users to supply their energy information quickly and easily
Support query
25 October 2022
Energy Information pt2
How do we give users the latest information on the rise in energy costs
Support query
20 October 2022
Cases are missing their value
How do we make sure cases have a value without affecting the user journey
Support query
30 September 2022
Support flow
Starting point to iterate the process of collecting required information from the user
Support query
20 June 2022
Form for admin users to list VCS organisation services
The first version of the form for admin users to list their voluntary and community sector organisation support service in a directory for professionals working with families to search.
Connect families to support
5 July 2022
Form for admin users from local authorities to list services
We are creating a directory of family hub services for families to search for support in their local area.
Connect families to support
5 July 2022
Building a prototype to test the 'request for support' journey
We built a prototype so we could test the 'request for support' journey with users who work at voluntary and community sector organisations.
Connect families to support
10 February 2023
Aligning the prototypes for ‘Connect’ and ‘Find’
When the design and research teams for the Information Sharing and Family Experience services joined together, we aligned the prototypes for 'Find support for your family' and 'Connect families to support'.
Connect families to support
6 January 2023
Developing the professional 'search and refer' a family
Testing and iterating the language we use to describe the service professionals will use to search for support services for families.
Connect families to support
19 July 2022
Collecting voluntary and community sector organisation information
Iterating the data we collect from voluntary and community sector organisations to display in a directory of services for professionals working with families.
Connect families to support
31 July 2022
Redesigning how professionals search for support for families
We redesigned the journey for professionals to search for, and connect families to, support.
Connect families to support
17 December 2022
Find support for your family alpha version 1
This is the first version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 2
This is the second version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 3
This is the third version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 4
This is the fourth version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 5
This is the fifth version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Naming Find, Connect and Manage
We decided, in groups and in consultation with product managers, on service names and domains for Find, Connect and Manage.
Connect families to support
16 December 2022
Evolving categories for 'Connect' and 'Find'
We iterated the categories that services in 'Find' and 'Connect' can use to identify what they offer.
Connect families to support
10 November 2022
Iterating how users search in 'Find'
We added a secondary start page to 'Find support for your family', and redesigned the search filters, categories and results pages.
Connect families to support
28 October 2022