Posts

Helping schools with choosing and using frameworks

How do we help users understand which framework is the best for them.

Find a framework

11 November 2022

Energy information

How do we give users the latest information on the rise in energy costs

Find a framework

22 September 2022

Adding value to Case statistics

More depth to the case statistics with a smaller iteration

Case Management System

30 September 2022

Making it easier to see which email needs actioning first

A smaller tweak based on user feedback which helps proc ops understand which messages need attention

Case Management System

30 September 2022

Operational overview of cases - Case statistics

A complete redesign of the case statistics page within the CMS

Case Management System

15 August 2022

Confidence in using a framework

How do we capture the confidence of our users more accurately as they move through the service

Support query

11 November 2022

Upload your bill

How do we allow users to supply their energy information quickly and easily

Support query

25 October 2022

Energy Information pt2

How do we give users the latest information on the rise in energy costs

Support query

20 October 2022

Cases are missing their value

How do we make sure cases have a value without affecting the user journey

Support query

30 September 2022

Support flow

Starting point to iterate the process of collecting required information from the user

Support query

20 June 2022

Form for admin users to list VCS organisation services

The first version of the form for admin users to list their voluntary and community sector organisation support service in a directory for professionals working with families to search.

Connect families to support

5 July 2022

Form for admin users from local authorities to list services

We are creating a directory of family hub services for families to search for support in their local area.

Connect families to support

5 July 2022

Building a prototype to test the 'request for support' journey

We built a prototype so we could test the 'request for support' journey with users who work at voluntary and community sector organisations.

Connect families to support

10 February 2023

Aligning the prototypes for ‘Connect’ and ‘Find’

When the design and research teams for the Information Sharing and Family Experience services joined together, we aligned the prototypes for 'Find support for your family' and 'Connect families to support'.

Connect families to support

6 January 2023

Developing the professional 'search and refer' a family

Testing and iterating the language we use to describe the service professionals will use to search for support services for families.

Connect families to support

19 July 2022

Collecting voluntary and community sector organisation information

Iterating the data we collect from voluntary and community sector organisations to display in a directory of services for professionals working with families.

Connect families to support

31 July 2022

Redesigning how professionals search for support for families

We redesigned the journey for professionals to search for, and connect families to, support.

Connect families to support

17 December 2022

Find support for your family alpha version 1

This is the first version of the prototype we tested with families to help them find support from family hubs and services in their local area.

Connect families to support

12 August 2022

Find support for your family alpha version 2

This is the second version of the prototype we tested with families to help them find support from family hubs and services in their local area.

Connect families to support

12 August 2022

Find support for your family alpha version 3

This is the third version of the prototype we tested with families to help them find support from family hubs and services in their local area.

Connect families to support

12 August 2022

Find support for your family alpha version 4

This is the fourth version of the prototype we tested with families to help them find support from family hubs and services in their local area.

Connect families to support

12 August 2022

Find support for your family alpha version 5

This is the fifth version of the prototype we tested with families to help them find support from family hubs and services in their local area.

Connect families to support

12 August 2022

Naming Find, Connect and Manage

We decided, in groups and in consultation with product managers, on service names and domains for Find, Connect and Manage.

Connect families to support

16 December 2022

Evolving categories for 'Connect' and 'Find'

We iterated the categories that services in 'Find' and 'Connect' can use to identify what they offer.

Connect families to support

10 November 2022

Iterating how users search in 'Find'

We added a secondary start page to 'Find support for your family', and redesigned the search filters, categories and results pages.

Connect families to support

28 October 2022