Upload your bill

What we changed

Added two new pages before the DfE signin to ask about energy and a bill
Added ability to multi upload documents
Added progress indicators and the ability to remove and add more files
There are drop off pages to capture if a user doesn’t have a bill

Why we changed this

We know that more energy cases are coming into proc ops due to the increase in costs.-
We know that the bill gives proc ops all the information they need to understand whether they can help the school
We know that as part of the initial calls with schools that the bill is requested so we are speeding up that process if the request is about energy

How it works

The question around energy allows the user to view the upload bill flow. There are ways to drop out of the upload flow if the user does not have a bill with them or they need to do it in another way

Further considerations

By adding the energy question at the front of the service we are adding some category information We know that triaging is a huge problem for proc ops so we need to look at what else we can do to help proc ops sort cases into towers