Posts
Helping schools with choosing and using frameworks
How do we help users understand which framework is the best for them.
Find a framework
11 November 2022
Energy information
How do we give users the latest information on the rise in energy costs
Find a framework
22 September 2022
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Making it easier to see which email needs actioning first
A smaller tweak based on user feedback which helps proc ops understand which messages need attention
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Improving how messages are viewed in the CMS
A larger redesign of how emails are viewed within the CMS
Case Management System
30 July 2022
Confidence in using a framework
How do we capture the confidence of our users more accurately as they move through the service
Support query
11 November 2022
Upload your bill
How do we allow users to supply their energy information quickly and easily
Support query
25 October 2022
Energy Information pt2
How do we give users the latest information on the rise in energy costs
Support query
20 October 2022
Cases are missing their value
How do we make sure cases have a value without affecting the user journey
Support query
30 September 2022
Support flow
Starting point to iterate the process of collecting required information from the user
Support query
20 June 2022
Adding triage question flow to the Request for help form
Add more questions to the Request for help (RfH) support form that schools use to ask us for help about their procurement.
Support query
11 July 2023
Improving the understanding of our service offer
Creating new and updating existing content guidance pages in GOV.UK so users understand what Get help buying for schools service is and what it does for schools.
Managing expectations
12 July 2023
Helping DfE operate in a commercial market
Creating a Get help buying for schools (GHBS) service campaign style page
Managing expectations
12 July 2023
Capturing data on Multi Academy Trusts - Request for help support form
Helping the Proc Ops team understand the reach and value of the GHBS procurement service.
Support query
19 July 2023
Designing changes to the start of the service
We’re proposing design changes to the first few pages of the service to try to reduce ineligible referrals.
Refer serious misconduct by a teacher in England
15 December 2023
Updating the eligibility checker front page
Exploring content options to improve understand of eligibility criteria on the apply for qualified teacher status (QTS) eligibility checker front page.
Apply for QTS
10 May 2024
Unlocking Teacher Self-Service Portal accounts
Why we decided against asking users extra questions to unlock TRNs
Find a lost TRN
12 August 2022
Showing what users searched for when there are no results
We decided to show the last name and date of birth which a user searched for when they get no results.
Check a teacher's record
27 March 2024
Showing when a search was made
We decided to show when a search was made so users would have evidence that they'd done a check.
Check a teacher's record
26 March 2024
Using tags to summarise a teacher’s status
We've introduced summary tags to show teaching status, induction status and restrictions based on user feedback.
Check a teacher's record
25 March 2024
Telling users how to check information not in a teacher’s record
We’ve added headings for QTLS and section 128 to the sign in page with short descriptions and links to where users can find more information.
Check a teacher's record
20 November 2023
Showing teachers’ middle and previous last names
We're displaying middle names and previous last names in search results and teacher records to help users identify the correct teacher.
Check a teacher's record
15 November 2023
Removing the tag showing that someone has teaching restrictions
We removed the restrictions tag from search results and teacher records to avoid confusion and reduce the amount of sensitive information we show.
Check a teacher's record
10 November 2023
Removing the tag showing that someone has no teaching restrictions
We removed the no restrictions tag from search results and teacher records to avoid confusion among users.
Check a teacher's record
4 October 2023