Posts
Energy information
How do we give users the latest information on the rise in energy costs
Find a framework
22 September 2022
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Making it easier to see which email needs actioning first
A smaller tweak based on user feedback which helps proc ops understand which messages need attention
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Improving how messages are viewed in the CMS
A larger redesign of how emails are viewed within the CMS
Case Management System
30 July 2022
Support flow
Starting point to iterate the process of collecting required information from the user
Support query
20 June 2022
Making it easier for users to monitor module progress
We created a way for users to monitor their progress through a module, by adding a new feature and iterating some existing pages.
Early years child development training
4 April 2023
Making the training more engaging - adding animated cards
Whilst exploring how we can make the training more engaging, we explored adding clickable and flippable cards into the training.
Early years child development training
7 April 2023
Making a decision on links opening in a new tab
A history of how we decided to have links open in the same tab on Get school business information. This work was completed as part of sprint 0.
Get school business information
1 May 2023
A dashboard for professional users
We’ve designed a dashboard to show users a list of connection requests they’ve sent. We’ve considered the search, sort and filter options we provide to help users find a connection request.
Connect families to support
26 April 2023
Improve ways of working
We were able to use the start of the post-MVP phase to address and improve our ways of working (WoW).
'Find a tuition partner' lessons learnt
3 July 2023
Making it easier for users to understand a funding allocation change
We’ve improved the variance indicator feature that draws users’ attention to funding allocation changes. We wanted to make its purpose really clear, and it needed to be accessible to all users.
Manage Your Education and Skills Funding (MYESF)
15 September 2023
Improving the training progress bar component
We looked at ways which we could improve the initial progress bar component and connected user experience.
Early years child development training
30 November 2023
Evolving the recommendation format
Moving away from the single-page maturity-based format for recommendations to a multi-page approach focused on aligning answers to individual actions.
STS Plan technology for your school
4 July 2024
Simplifying the general annual grant (GAG) statement journey
We’re acting on user feedback to make MYESF’s statement comparison functionality easier to find and use.
Manage Your Education and Skills Funding (MYESF)
31 January 2024
Redesigning the ‘panellist portal’
We made a prototype of a redesigned panellist portal to address known user pain points and accessibility issues.
Refer serious misconduct by a teacher in England
8 February 2024
Introducing the Accessibility manual work in DfE
Background to the digital Accessibility manual work, what the need is and why we're reviewing guidance to help service teams build accessible and inclusive services
Accessibility and inclusive design manual
10 June 2024
Improving the user experience for completing a module using audio
User research identified that users could find the training difficult to complete, due to the amount of reading they must do. Many of our users have requested an audio feature.
Early years child development training
30 July 2024
Research to inform one authoritative source of accessibility guidance
A survey shared with professions and leadership in DDT helped us learn how we can support people with accessibility knowledge and skills
Accessibility and inclusive design manual
25 June 2024
Developing the product and our skills
We individually explored different methods to map out the user journey in the prototype kit and then arrived at a single MVP.
Accessibility statement service
5 September 2024
Designing the first release of the manual
How we started with data to inform and iterate the information architecture of the DfE Accessibility and inclusive design manual
Accessibility and inclusive design manual
1 September 2024
Conducting our first round of user research
We developed a Figma prototype to test our service design with users in the DfE.
Accessibility statement service
11 October 2024
The School-Based Nursery application service: Journey overview
Discover how the Department for Education (DfE) rapidly designed and launched a digital Capital Grant application service for school-based nursery funding in just two months.
Apply for a School-Based Nurseries Capital Grant
15 January 2025
Making sure our service is accessible
We wanted to understand how accessible Plan technology for your school service is for users and to identify areas that may require improvement. An accessibility audit was conducted, as well as inclusive usability testing.
STS Plan technology for your school
16 January 2025
Redesigning the contracts and agreements area in MYESF
After carrying out usability and accessibility reviews, the UCD team’s next step is to address the problems we’ve found. Here's why we’re doing this and what we’ve learned so far.
Manage Your Education and Skills Funding (MYESF)
13 February 2025