Posts
Energy information
How do we give users the latest information on the rise in energy costs
Find a framework
22 September 2022
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Making it easier to see which email needs actioning first
A smaller tweak based on user feedback which helps proc ops understand which messages need attention
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Improving how messages are viewed in the CMS
A larger redesign of how emails are viewed within the CMS
Case Management System
30 July 2022
Confidence in using a framework
How do we capture the confidence of our users more accurately as they move through the service
Support query
11 November 2022
Upload your bill
How do we allow users to supply their energy information quickly and easily
Support query
25 October 2022
Energy Information pt2
How do we give users the latest information on the rise in energy costs
Support query
20 October 2022
Cases are missing their value
How do we make sure cases have a value without affecting the user journey
Support query
30 September 2022
Support flow
Starting point to iterate the process of collecting required information from the user
Support query
20 June 2022
Form for admin users from local authorities to list services
We are creating a directory of family hub services for families to search for support in their local area.
Connect families to support
5 July 2022
Adding new user journeys to the ‘Manage’ prototype
We added ways for local authority users to add and manage family support services, and to create new user accounts.
Connect families to support
17 February 2023
Aligning the prototypes for ‘Connect’ and ‘Find’
When the design and research teams for the Information Sharing and Family Experience services joined together, we aligned the prototypes for 'Find support for your family' and 'Connect families to support'.
Connect families to support
6 January 2023
Developing the professional 'search and refer' a family
Testing and iterating the language we use to describe the service professionals will use to search for support services for families.
Connect families to support
19 July 2022
Redesigning how professionals search for support for families
We redesigned the journey for professionals to search for, and connect families to, support.
Connect families to support
17 December 2022
Naming Find, Connect and Manage
We decided, in groups and in consultation with product managers, on service names and domains for Find, Connect and Manage.
Connect families to support
16 December 2022
Evolving categories for 'Connect' and 'Find'
We iterated the categories that services in 'Find' and 'Connect' can use to identify what they offer.
Connect families to support
10 November 2022
Filtering by age in ‘Find’ and ‘Connect’
We redesigned and moved the age filter, used by the ‘Find’ and ‘Connect’ services, to make it more obvious and useful.
Connect families to support
6 April 2023
Designing a form to add services - 'Manage' version 5
We iterated the way voluntary and community sector organisations add services to 'Manage'.
Connect families to support
15 September 2022
Designing a form to add services - 'Manage' version 3
We iterated the way voluntary and community sector organisations add services to 'Manage'.
Connect families to support
31 August 2022
Advising users about safeguarding concerns
We’ve replaced a question with an interruption page to tell users not to use the service to report safeguarding concerns.
Connect families to support
21 April 2023
A dashboard for professional users
We’ve designed a dashboard to show users a list of connection requests they’ve sent. We’ve considered the search, sort and filter options we provide to help users find a connection request.
Connect families to support
26 April 2023
Updating professional users on their requests
We’re using Notify to email users to let them know that their connection request has been updated. We’ve also designed how the connection request is displayed in the service.
Connect families to support
26 April 2023
Navigation on the Family Hubs services
We’re adding a global navigation on Connect families to support and Manage connection requests.
Connect families to support
26 April 2023
Giving a warning on Connect families to support start page
We’ve used the warning component on the start page to tell users not to use the service to report safeguarding concerns. We considered ‘before you start’ text but learned users tend to ignore anything under the start button.
Connect families to support
28 April 2023