Recent posts
Designing the organisation management journey
The team designed a fully clickable Figma prototype for a new admin-level user journey within a multi-permission system.
Visualising our service
How we decided on a ‘just enough mapping’ approach to give us enough context for our key journey while experimenting in an alpha
Improving how users get help
How we improved the help journey from a single page to a structured form that works better for users and policy colleagues.
Older posts
Communicating funding alpha on 27 August 2025
Helping users keep evidence of the qualification check result
Check an early years qualification on 22 August 2025
Communicating funding alpha on 21 August 2025
Improving clarity and fairness in the information request process
Apply for QTS on 19 August 2025
Making it easier for users to give feedback
Check an early years qualification on 19 August 2025
Handling TRN requests matched to records with QTS, EYTS or alerts
Teaching record system (TRS) console on 5 August 2025
Posts by tag
Academies Accessibility Apprenticeships Architecture Branding Careers Carers Children Content design Data Delivery management Design Ops Development Directory service Discovery Early years Families Family hubs staff Filter component Form building Funding Interaction design Local authorities Mission Patch NamingStart your own design history
Help people understand changes to services and work in the open
Get started