Recent posts

Providing key performance indicator (KPI) metrics

We wanted to find a way to display KPIs on ‘Manage family support services and accounts’ (Manage).

Connect families to support

16 April 2024

QTS consent and qualification verification workflow

Explaining the redesign of the qualification verification process.

Apply for QTS

16 April 2024

QTS application verification workflow

An overview on how we restructured the QTS application verification workflow to accommodate a newly created user group.

Apply for QTS

15 April 2024

Older posts

Pupil numbers

Manage free school projects on 4 April 2024


Supporting a digitised education, health and care plan (EHCP) system

Education, health and care plan (EHCP) digital reform on 28 March 2024


Mapping out the digitisation process

Education, health and care plan (EHCP) digital reform on 27 March 2024


Updating the add a service journey

Connect families to support on 27 March 2024


Designing for feedback

Develop your career in child and family social work on 27 March 2024


Exporting data from Complete

Complete conversions, transfers and changes on 26 March 2024