Posts
Collecting contact numbers
We needed to design how to collect local authority professionals' phone numbers and contact preferences, so voluntary and community sector organisations could get in touch about their requests.
Connect families to support
26 June 2023
Creating a variable option for costs
When users add services to 'Manage family support services', they provide details about what the service costs. User research showed that binary options for ‘it costs money’ and ‘it does not cost money' were not enough for some users.
Connect families to support
24 July 2023
Changing how users add information about when a service takes place
Users of ‘Manage family support services’ need to add information about when their services happen. However, user research showed that we needed to improve our service so they could.
Connect families to support
24 July 2023
Improving the ‘add a service’ journey
Users can add services to our directory. User research showed that the ‘add a service’ journey was confusing, and gave us ideas for improving it. This post outlines what we changed and why.
Connect families to support
25 July 2023
Softening our language for VCS professionals
Our service relies on voluntary and community sector professionals using it to support families. Without them we have no service. So, we made our language softer and kinder.
Connect families to support
28 July 2023
Designing changes to the word ‘family’
We needed to cut down on the use of the word ‘family’ across our service to be more inclusive and relevant to users.
Connect families to support
28 September 2023
Eligibility checking - round 3 design update
For our final round of User Research, we focused on a ‘Check now, apply later’ journey for parents.
Check your eligibility
13 December 2023
Updating the add a service journey
We identified some improvements that could be made to the way services were added in ‘Manage family support services’ (Manage) to make it easier for end users to find the support they need.
Connect families to support
27 March 2024