Posts
Making it easier to register on our service
We made some changes that reduced the data we ask users to give us, and changed what we asked so that it was more relevant and less confusing for users.
Early years child development training
3 April 2023
Replacing family hubs with locations
User research showed that we needed to change the way locations were added to ‘Manage family support services’ in order to improve the family hubs products.
Local family support services directory
4 March 2024
Providing key performance indicator (KPI) metrics
We wanted to find a way to display KPIs on ‘Manage family support services and accounts’ (Manage).
Local family support services directory
16 April 2024
Performance analysis in private beta
How we will collect data to measure how well the service is performing.
Find a lost TRN
6 May 2022
What is the Task and Service Index?
An overview of the service.
Manage your DfE Connect data
6 November 2023
Allowing LA account managers to view VCS services
We identified the need for local authority (LA) account managers to have more oversight of services added by volunteer and community sector (VCS) organisations.
Local family support services directory
4 July 2024
Allowing local authority account managers to delete services
Our team decided to implement a delete functionality to allow users to remove services from the directory.
Local family support services directory
26 September 2024
Add and manage routes and professional statuses
We designed a way to add and manage routes and professional statuses based on user needs and feedback.
Teaching record system (TRS) console
13 March 2025
Changing the induction status of a teaching record
If a teacher’s induction status changes, our users need a way to update the induction details or any possible induction exemptions.
Teaching record system (TRS) console
20 March 2025
Single directory: creating the MVP and thinking about post-MVP
We explored what to prioritise for the MVP of the single directory and what design questions, constraints and features we’d want to focus on.
Local family support services directory
2 April 2025
Investigating using Open Referral data for the single directory
We explored the option of importing service data using the Open Referral standard and what this would mean for features, usability and design.
Local family support services directory
2 April 2025
Summary of the family hubs digital project
The project team worked to understand the problems faced by families in accessing support services, and design solutions to address these.
Local family support services directory
4 April 2025