Posts

Building a prototype to test the 'request for support' journey

We built a prototype so we could test the 'request for support' journey with users who work at voluntary and community sector organisations.

Connect families to support

10 February 2023

Collecting voluntary and community sector organisation information

Iterating the data we collect from voluntary and community sector organisations to display in a directory of services for professionals working with families.

Connect families to support

31 July 2022

Designing a form to add services - 'Manage' version 5

We iterated the way voluntary and community sector organisations add services to 'Manage'.

Connect families to support

15 September 2022

Designing a form to add services - 'Manage' version 3

We iterated the way voluntary and community sector organisations add services to 'Manage'.

Connect families to support

31 August 2022

Advising users about safeguarding concerns

We’ve replaced a question with an interruption page to tell users not to use the service to report safeguarding concerns.

Connect families to support

21 April 2023

Capturing permission to share personal information

We’ve explored the language we should use around sharing personal information and learned ‘consent’ causes confusion for our users, and ‘permission’ is much clearer.

Connect families to support

21 April 2023

Capturing contact preferences and details

We’ve iterated the pattern we’re using to capture families’ contact details. We're using a free text box to collect information about additional needs, best time of day to contact and if they’d prefer messages over WhatsApp.

Connect families to support

21 April 2023

Capturing the reason for a connection request

We’ve iterated the text we use to prompt users to provide the right detail in the free text entry box for ‘reason for a connection request’.

Connect families to support

20 April 2023

Designing reference numbers for connection requests

We’ve investigated what format to use for transaction numbers that prevent duplication of work by developers as well as being accessible for users. We’re using a 6 digit hexadecimal number.

Connect families to support

21 April 2023

Enabling VCS organisation users to respond to requests

We’ve designed how connection request details are shown to VCS organisation users, and how they can respond to accept or decline.

Connect families to support

21 April 2023

Navigation on the Family Hubs services

We’re adding a global navigation on Connect families to support and Manage connection requests.

Connect families to support

26 April 2023

Giving a warning on Connect families to support start page

We’ve used the warning component on the start page to tell users not to use the service to report safeguarding concerns. We considered ‘before you start’ text but learned users tend to ignore anything under the start button.

Connect families to support

28 April 2023