Posts
Building a prototype to test the 'request for support' journey
We built a prototype so we could test the 'request for support' journey with users who work at voluntary and community sector organisations.
Connect families to support
10 February 2023
Collecting voluntary and community sector organisation information
Iterating the data we collect from voluntary and community sector organisations to display in a directory of services for professionals working with families.
Connect families to support
31 July 2022
Designing a form to add services - 'Manage' version 5
We iterated the way voluntary and community sector organisations add services to 'Manage'.
Connect families to support
15 September 2022
Designing a form to add services - 'Manage' version 3
We iterated the way voluntary and community sector organisations add services to 'Manage'.
Connect families to support
31 August 2022
Advising users about safeguarding concerns
We’ve replaced a question with an interruption page to tell users not to use the service to report safeguarding concerns.
Connect families to support
21 April 2023
Capturing permission to share personal information
We’ve explored the language we should use around sharing personal information and learned ‘consent’ causes confusion for our users, and ‘permission’ is much clearer.
Connect families to support
21 April 2023
Capturing contact preferences and details
We’ve iterated the pattern we’re using to capture families’ contact details. We're using a free text box to collect information about additional needs, best time of day to contact and if they’d prefer messages over WhatsApp.
Connect families to support
21 April 2023
Capturing the reason for a connection request
We’ve iterated the text we use to prompt users to provide the right detail in the free text entry box for ‘reason for a connection request’.
Connect families to support
20 April 2023
Designing reference numbers for connection requests
We’ve investigated what format to use for transaction numbers that prevent duplication of work by developers as well as being accessible for users. We’re using a 6 digit hexadecimal number.
Connect families to support
21 April 2023
Enabling VCS organisation users to respond to requests
We’ve designed how connection request details are shown to VCS organisation users, and how they can respond to accept or decline.
Connect families to support
21 April 2023
Navigation on the Family Hubs services
We’re adding a global navigation on Connect families to support and Manage connection requests.
Connect families to support
26 April 2023
Giving a warning on Connect families to support start page
We’ve used the warning component on the start page to tell users not to use the service to report safeguarding concerns. We considered ‘before you start’ text but learned users tend to ignore anything under the start button.
Connect families to support
28 April 2023
Replacing family hubs with locations
User research showed that we needed to change the way locations were added to ‘Manage family support services’ in order to improve the family hubs products.
Connect families to support
4 March 2024