Recent posts
Redesigning the homepage: less content, more confidence
Users wanted less to read and more clarity before using the AI service. Simplifying the homepage increased click-throughs from 55% to 70%.
What is Find user insights and why do we need it?
Finding and reusing user research across DfE can be challenging. Find user insights (FUI) uses AI to help colleagues discover relevant insights and...
When 'guidance' is not guidance: fixing a misleading page
Users expected guidance, but what they really needed was clearer information about the research and support at the right moment.
Older posts
When 'guidance' is not guidance: fixing a misleading page
Find user insights (FUI) on 10 July 2026
How we made AI responses easier to use and trust
Find user insights (FUI) on 10 July 2026
Get Information About Schools (GIAS) on 9 July 2026
Adding ability to update multiple courses at a time
Publish teacher training courses on 8 July 2026
Moving from service blueprint to service narrative
Communicating funding on 1 July 2026
Publishing the first release of Deliver good DfE services
Deliver good DfE services on 29 June 2026
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