Recent posts
Funding index: bridging the existing and new statement experience
How we created a user journey to reduce friction between navigating to existing statements and accessing the new data-driven experience.
Calculations in data-driven statements: showing calculation factors
How we used a user centred design cycle to overcome product and operational constraints for a minimum valuable product displaying calculation values.
Using analytics to improve the eligibility page
How we used analytics from private beta to identify unexpected behaviour in the eligibility journey and reconsider how we ask users to confirm they...
Older posts
Working with support agents to identify service problems
Claim an early years teacher recognition payment on 11 August 2026
Introducing multi-school self-assessment for MATs
STS Plan technology for your school on 11 August 2026
Making claim journeys easier to understand and reuse
Claim an early years teacher recognition payment on 11 August 2026
Adding an off-service interview feature
Manage teacher training applications on 7 August 2026
Updating Apply to reflect January start dates
Apply for teacher training on 7 August 2026
Bringing decision reviews in to the service
Apply for QTS on 24 July 2026
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