Recent posts
Using analytics to improve the eligibility page
How we used analytics from private beta to identify unexpected behaviour in the eligibility journey and reconsider how we ask users to confirm they...
Testing category landing pages
A summary of how we designed and tested new category landing pages on the Get help buying for schools website.
Working with support agents to identify service problems
How we worked with support agents to look beyond individual feature requests, understand the underlying problems and identify opportunities to improve...
Older posts
Working with support agents to identify service problems
Claim an early years teacher recognition payment on 11 August 2026
Updating Apply to reflect January start dates
Apply for teacher training on 7 August 2026
Adding an off-service interview feature
Manage teacher training applications on 7 August 2026
Bringing decision reviews in to the service
Apply for QTS on 24 July 2026
Bringing email failure monitoring into the CMS
Apply for QTS on 24 July 2026
Introducing international qualifications equivalency into Apply
Apply for teacher training on 23 July 2026
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