Confidence in using a framework

What we changed

• Added a question around the users previous purchasing of the same goods / services
• Added a question around the users experience of using a framework to buy goods and services
• Updated the confidence question by focusing on framework experience and reducing the available responses

Why we changed this

We need to focus on the users experience of using a framework and whether their confidence changes over time.

How it works

• By selecting yes to the framework use then we ask about the confidence of using a framework.
• If the user selects no to using a framework then they will skip the confidence question as they have no previous experience.

Further considerations

We are tracking confidence throughout the service using surveys and exit interviews.

Screenshots

Previous confidence page

Bought these goods or services before

Used a framework

Confidence with a framework

Previous confidence page

Bought these goods or services before

Used a framework

Confidence with a framework