Posts
Helping schools with choosing and using frameworks
How do we help users understand which framework is the best for them.
Find a framework
11 November 2022
Energy information
How do we give users the latest information on the rise in energy costs
Find a framework
22 September 2022
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Improving how messages are viewed in the CMS
A larger redesign of how emails are viewed within the CMS
Case Management System
30 July 2022
Confidence in using a framework
How do we capture the confidence of our users more accurately as they move through the service
Support query
11 November 2022
Energy Information pt2
How do we give users the latest information on the rise in energy costs
Support query
20 October 2022
Cases are missing their value
How do we make sure cases have a value without affecting the user journey
Support query
30 September 2022
Support flow
Starting point to iterate the process of collecting required information from the user
Support query
20 June 2022
Adding status tags to Key Stage Data pages
We had feedback that it would be useful to users to differentiate between 'Provisional', 'Revised' and 'Final' data.
Prepare conversions and transfers
6 March 2023
Create new sponsored conversion project
This is the journey users can take to create a new sponsored conversion project within the new service.
Prepare conversions and transfers
6 March 2023
Iteration 2
With the prototype established what we did and found testing new questions and new pages
STS Plan technology for your school
15 May 2023
Iteration 3
Moving to a different approach, creating hypotheses to form the basis for future evaluation and refining the prototype
STS Plan technology for your school
16 May 2023
Adding triage question flow to the Request for help form
Add more questions to the Request for help (RfH) support form that schools use to ask us for help about their procurement.
Support query
11 July 2023
Improving the understanding of our service offer
Creating new and updating existing content guidance pages in GOV.UK so users understand what Get help buying for schools service is and what it does for schools.
Managing expectations
12 July 2023
Helping DfE operate in a commercial market
Creating a Get help buying for schools (GHBS) service campaign style page
Managing expectations
12 July 2023
Capturing data on Multi Academy Trusts - Request for help support form
Helping the Proc Ops team understand the reach and value of the GHBS procurement service.
Support query
19 July 2023
Scenarios
We've created some scenarios to help us understand how delivery officers and team leads manage free school projects.
Manage free school projects
6 September 2023
Form a MAT
Designs for the Form a MAT journey, where multiple schools come together to form a new multi academy trust.
Prepare conversions and transfers
22 September 2023
Iterating questions and recommendations
As the project has evolved the question and their associated recommendations content has also changed and developed
STS Plan technology for your school
3 October 2023
Iterating the single project journey
We updated the 'create a single project' journey based on user feedback.
Manage free school projects
14 November 2023
RAG ratings and risk appraisal
We updated our RAG rating and risk appraisal sections to meet user and business needs.
Manage free school projects
18 October 2023
Fact checking with policy and subject matter experts (SMEs)
Find out how and why we added in a policy and subject matter expert fact checking step before pair writing digital standards.
STS digital standards
25 October 2023
MYESF integration: Initial designs
With a new team on board, a new plan in place, and reduced content for the beta release, we explored designs in Figma
Get school business information
28 July 2023
Eligibility checking - round 3 design update
For our final round of User Research, we focused on a ‘Check now, apply later’ journey for parents.
Check your eligibility
13 December 2023