Posts by this team

Capturing data on Multi Academy Trusts - Request for help support form

Helping the Proc Ops team understand the reach and value of the GHBS procurement service.

Support query

19 July 2023

Iterate special requirements question in the request support journey

We changed the question to make it clearer that we want users to let us know about any accessibility needs they may have when communicating with us.

Support query

11 July 2023

Adding category and subcategory to support form

Giving users a way to tell us what goods or services they’re buying.

Support query

11 July 2023

Adding triage question flow to the Request for help form

Add more questions to the Request for help (RfH) support form that schools use to ask us for help about their procurement.

Support query

11 July 2023

Confidence in using a framework

How do we capture the confidence of our users more accurately as they move through the service

Support query

11 November 2022

Upload your bill

How do we allow users to supply their energy information quickly and easily

Support query

25 October 2022

Energy Information pt2

How do we give users the latest information on the rise in energy costs

Support query

20 October 2022

Cases are missing their value

How do we make sure cases have a value without affecting the user journey

Support query

30 September 2022

Support flow

Starting point to iterate the process of collecting required information from the user

Support query

20 June 2022