Posts
Dashboards & visualising progress
The features and functionality of a single point service dashboard
STS Plan technology for your school
22 November 2022
Helping schools with choosing and using frameworks
How do we help users understand which framework is the best for them.
Find a framework
11 November 2022
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Making it easier to see which email needs actioning first
A smaller tweak based on user feedback which helps proc ops understand which messages need attention
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Improving how messages are viewed in the CMS
A larger redesign of how emails are viewed within the CMS
Case Management System
30 July 2022
Upload your bill
How do we allow users to supply their energy information quickly and easily
Support query
25 October 2022
Energy Information pt2
How do we give users the latest information on the rise in energy costs
Support query
20 October 2022
Cases are missing their value
How do we make sure cases have a value without affecting the user journey
Support query
30 September 2022
Support flow
Starting point to iterate the process of collecting required information from the user
Support query
20 June 2022
Building a prototype to test the 'request for support' journey
We built a prototype so we could test the 'request for support' journey with users who work at voluntary and community sector organisations.
Connect families to support
10 February 2023
Making it easier for users to monitor module progress
We created a way for users to monitor their progress through a module, by adding a new feature and iterating some existing pages.
Early years child development training
4 April 2023
Helping users to delete their accounts
We added a way for users to be able to delete their accounts, if they decided they no longer wanted to use the service.
Early years child development training
5 April 2023
Making the training more engaging with downloadable resources
Whilst exploring ways to make the training more engaging, we tested a way for users to download additional resources and tested various resources they might want to use.
Early years child development training
11 April 2023
Allowing users to share the training with other people on social media
We explored a way for users to share the training with other interested people using social media.
Early years child development training
11 April 2023
Reducing how long it takes to start the training
We made some changes to the training introduction pages, responding to feedback that it took too many clicks to begin the training.
Early years child development training
6 April 2023
Making it easier to register on our service
We made some changes that reduced the data we ask users to give us, and changed what we asked so that it was more relevant and less confusing for users.
Early years child development training
3 April 2023
Making the training more engaging - adding animated cards
Whilst exploring how we can make the training more engaging, we explored adding clickable and flippable cards into the training.
Early years child development training
7 April 2023
Card design
A history of how we reached the card designs used in Get school business information. This work was completed as part of sprint 0.
Get school business information
24 April 2023
Iteration 1
Translating the outputs from ALPHA into an Initial prototype for BETA and beginning user research
STS Plan technology for your school
12 May 2023
Iteration 2
With the prototype established what we did and found testing new questions and new pages
STS Plan technology for your school
15 May 2023
Iteration 3
Moving to a different approach, creating hypotheses to form the basis for future evaluation and refining the prototype
STS Plan technology for your school
16 May 2023
Distinguishing between upcoming and past mandatory tasks
A history of why and how we changed the design of the Mandatory tasks page in Get school business information. This work was completed as part of sprint 1.
Get school business information
25 May 2023
Iterating the stay up to date section in sprint 1
In sprint 1, we iterated the stay up to date section on the prototype homepage.
Get school business information
25 May 2023
Iteration 4
In this iteration, we looked at testing hypotheses and refining functional elements for MVS (Minimum Viable Service).
STS Plan technology for your school
27 June 2023