Posts
Aligning the prototypes for ‘Connect’ and ‘Find’
When the design and research teams for the Information Sharing and Family Experience services joined together, we aligned the prototypes for 'Find support for your family' and 'Connect families to support'.
Connect families to support
6 January 2023
Redesigning how professionals search for support for families
We redesigned the journey for professionals to search for, and connect families to, support.
Connect families to support
17 December 2022
Find support for your family alpha version 1
This is the first version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 2
This is the second version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 3
This is the third version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 4
This is the fourth version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 5
This is the fifth version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Naming Find, Connect and Manage
We decided, in groups and in consultation with product managers, on service names and domains for Find, Connect and Manage.
Connect families to support
16 December 2022
Evolving categories for 'Connect' and 'Find'
We iterated the categories that services in 'Find' and 'Connect' can use to identify what they offer.
Connect families to support
10 November 2022
Iterating how users search in 'Find'
We added a secondary start page to 'Find support for your family', and redesigned the search filters, categories and results pages.
Connect families to support
28 October 2022
Filtering by age in ‘Find’ and ‘Connect’
We redesigned and moved the age filter, used by the ‘Find’ and ‘Connect’ services, to make it more obvious and useful.
Connect families to support
6 April 2023
Building a new user journey for 'Find'
How we designed our second user journey for testing.
Connect families to support
12 October 2022
Building the first user journey for 'Find'
How we designed our first user journey for testing.
Connect families to support
22 September 2022
Scoping the 'Find' MVP
We made design choices to inform the scope of our minimum viable product (MVP) for 'Find'.
Connect families to support
22 August 2022
Capturing permission to share personal information
We’ve explored the language we should use around sharing personal information and learned ‘consent’ causes confusion for our users, and ‘permission’ is much clearer.
Connect families to support
21 April 2023
Capturing contact preferences and details
We’ve iterated the pattern we’re using to capture families’ contact details. We're using a free text box to collect information about additional needs, best time of day to contact and if they’d prefer messages over WhatsApp.
Connect families to support
21 April 2023
Capturing the reason for a connection request
We’ve iterated the text we use to prompt users to provide the right detail in the free text entry box for ‘reason for a connection request’.
Connect families to support
20 April 2023
Designing reference numbers for connection requests
We’ve investigated what format to use for transaction numbers that prevent duplication of work by developers as well as being accessible for users. We’re using a 6 digit hexadecimal number.
Connect families to support
21 April 2023
Enabling VCS organisation users to respond to requests
We’ve designed how connection request details are shown to VCS organisation users, and how they can respond to accept or decline.
Connect families to support
21 April 2023
A dashboard for professional users
We’ve designed a dashboard to show users a list of connection requests they’ve sent. We’ve considered the search, sort and filter options we provide to help users find a connection request.
Connect families to support
26 April 2023
Updating professional users on their requests
We’re using Notify to email users to let them know that their connection request has been updated. We’ve also designed how the connection request is displayed in the service.
Connect families to support
26 April 2023
Navigation on the Family Hubs services
We’re adding a global navigation on Connect families to support and Manage connection requests.
Connect families to support
26 April 2023
Giving a warning on Connect families to support start page
We’ve used the warning component on the start page to tell users not to use the service to report safeguarding concerns. We considered ‘before you start’ text but learned users tend to ignore anything under the start button.
Connect families to support
28 April 2023
Notifying VCS organisations about a new connection request
We’re using Notify to let voluntary and community sector (VCS) organisation users know they have a new connection request. We’ve considered anonymisation to keep the family’s details secure.
Connect families to support
10 May 2023
Improving the professional request journey
We improved the support request form in ‘Connect families to support’ so that it’s clearer and more helpful.
Connect families to support
9 August 2023