Posts
Introducing Apply the Service Standard in the Department for Education
Building new guidance to enable service delivery teams to understand and apply the Service Standard in DfE.
Apply the Service Standard in DfE
17 August 2022
Dashboards & visualising progress
The features and functionality of a single point service dashboard
STS Plan technology for your school
22 November 2022
Form for admin users to list VCS organisation services
The first version of the form for admin users to list their voluntary and community sector organisation support service in a directory for professionals working with families to search.
Connect families to support
5 July 2022
Adding new user journeys to the ‘Manage’ prototype
We added ways for local authority users to add and manage family support services, and to create new user accounts.
Connect families to support
17 February 2023
Aligning the prototypes for ‘Connect’ and ‘Find’
When the design and research teams for the Information Sharing and Family Experience services joined together, we aligned the prototypes for 'Find support for your family' and 'Connect families to support'.
Connect families to support
6 January 2023
Developing the professional 'search and refer' a family
Testing and iterating the language we use to describe the service professionals will use to search for support services for families.
Connect families to support
19 July 2022
Collecting voluntary and community sector organisation information
Iterating the data we collect from voluntary and community sector organisations to display in a directory of services for professionals working with families.
Connect families to support
31 July 2022
Redesigning how professionals search for support for families
We redesigned the journey for professionals to search for, and connect families to, support.
Connect families to support
17 December 2022
Find support for your family alpha version 1
This is the first version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 2
This is the second version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 3
This is the third version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 4
This is the fourth version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Find support for your family alpha version 5
This is the fifth version of the prototype we tested with families to help them find support from family hubs and services in their local area.
Connect families to support
12 August 2022
Naming Find, Connect and Manage
We decided, in groups and in consultation with product managers, on service names and domains for Find, Connect and Manage.
Connect families to support
16 December 2022
Evolving categories for 'Connect' and 'Find'
We iterated the categories that services in 'Find' and 'Connect' can use to identify what they offer.
Connect families to support
10 November 2022
Iterating how users search in 'Find'
We added a secondary start page to 'Find support for your family', and redesigned the search filters, categories and results pages.
Connect families to support
28 October 2022
Filtering by age in ‘Find’ and ‘Connect’
We redesigned and moved the age filter, used by the ‘Find’ and ‘Connect’ services, to make it more obvious and useful.
Connect families to support
6 April 2023
Building a new user journey for 'Find'
How we designed our second user journey for testing.
Connect families to support
12 October 2022
Building the first user journey for 'Find'
How we designed our first user journey for testing.
Connect families to support
22 September 2022
Designing a form to add services - 'Manage' version 5
We iterated the way voluntary and community sector organisations add services to 'Manage'.
Connect families to support
15 September 2022
Designing a form to add services - 'Manage' version 3
We iterated the way voluntary and community sector organisations add services to 'Manage'.
Connect families to support
31 August 2022
Exploring what users mean by 'engaging and interactive'
We ran an in-person co-design workshop with users to find out what they meant when they said they wanted the training to be more engaging and interactive.
Early years child development training
10 April 2023
Scoping the 'Find' MVP
We made design choices to inform the scope of our minimum viable product (MVP) for 'Find'.
Connect families to support
22 August 2022
Advising users about safeguarding concerns
We’ve replaced a question with an interruption page to tell users not to use the service to report safeguarding concerns.
Connect families to support
21 April 2023
Capturing permission to share personal information
We’ve explored the language we should use around sharing personal information and learned ‘consent’ causes confusion for our users, and ‘permission’ is much clearer.
Connect families to support
21 April 2023