Posts
Form for admin users to list VCS organisation services
The first version of the form for admin users to list their voluntary and community sector organisation support service in a directory for professionals working with families to search.
Connect families to support
5 July 2022
Building a prototype to test the 'request for support' journey
We built a prototype so we could test the 'request for support' journey with users who work at voluntary and community sector organisations.
Connect families to support
10 February 2023
Collecting voluntary and community sector organisation information
Iterating the data we collect from voluntary and community sector organisations to display in a directory of services for professionals working with families.
Connect families to support
31 July 2022
Naming Find, Connect and Manage
We decided, in groups and in consultation with product managers, on service names and domains for Find, Connect and Manage.
Connect families to support
16 December 2022
Evolving categories for 'Connect' and 'Find'
We iterated the categories that services in 'Find' and 'Connect' can use to identify what they offer.
Connect families to support
10 November 2022
Designing a form to add services - 'Manage' version 5
We iterated the way voluntary and community sector organisations add services to 'Manage'.
Connect families to support
15 September 2022
Designing a form to add services - 'Manage' version 3
We iterated the way voluntary and community sector organisations add services to 'Manage'.
Connect families to support
31 August 2022
Advising users about safeguarding concerns
We’ve replaced a question with an interruption page to tell users not to use the service to report safeguarding concerns.
Connect families to support
21 April 2023
Capturing permission to share personal information
We’ve explored the language we should use around sharing personal information and learned ‘consent’ causes confusion for our users, and ‘permission’ is much clearer.
Connect families to support
21 April 2023
A dashboard for VCS organisation users
We’ve designed a dashboard to show users a list of connection requests they’ve received. We’ve considered the search, sort and filter options we provide to help users find a connection request.
Connect families to support
21 April 2023
Enabling VCS organisation users to respond to requests
We’ve designed how connection request details are shown to VCS organisation users, and how they can respond to accept or decline.
Connect families to support
21 April 2023
Navigation on the Family Hubs services
We’re adding a global navigation on Connect families to support and Manage connection requests.
Connect families to support
26 April 2023
Notifying VCS organisations about a new connection request
We’re using Notify to let voluntary and community sector (VCS) organisation users know they have a new connection request. We’ve considered anonymisation to keep the family’s details secure.
Connect families to support
10 May 2023
Adding permissions for ‘Manage’ and ‘Manage connection requests’
Our users need permissions for Manage family support services and accounts and Manage connection requests services. To integrate our service with GOV.UK One Login, we changed ‘add user’ functionality to ‘add permissions’.
Connect families to support
24 May 2023
Designing what happens when users do not have access
Our services, ‘Manage family support services and accounts’ and ‘Manage connection requests’, use permissions to allow users access. We needed a way to tell users who do not have permissions why they cannot access the services.
Connect families to support
30 May 2023
Designing how users manage account permissions
We needed to design a way to change, update and delete account permissions for our services.
Connect families to support
19 July 2023
Creating a variable option for costs
When users add services to 'Manage family support services', they provide details about what the service costs. User research showed that binary options for ‘it costs money’ and ‘it does not cost money' were not enough for some users.
Connect families to support
24 July 2023
Changing how users add information about when a service takes place
Users of ‘Manage family support services’ need to add information about when their services happen. However, user research showed that we needed to improve our service so they could.
Connect families to support
24 July 2023
Improving the ‘add a service’ journey
Users can add services to our directory. User research showed that the ‘add a service’ journey was confusing, and gave us ideas for improving it. This post outlines what we changed and why.
Connect families to support
25 July 2023
Softening our language for VCS professionals
Our service relies on voluntary and community sector professionals using it to support families. Without them we have no service. So, we made our language softer and kinder.
Connect families to support
28 July 2023
Allowing VCS organisations to pause requests
We have given more control to VCS users to allow them to pause incoming requests.
Connect families to support
29 September 2023
Updating the add a service journey
We identified some improvements that could be made to the way services were added in ‘Manage family support services’ (Manage) to make it easier for end users to find the support they need.
Connect families to support
27 March 2024
Providing key performance indicator (KPI) metrics
We wanted to find a way to display KPIs on ‘Manage family support services and accounts’ (Manage).
Connect families to support
16 April 2024
Allowing account managers to hide services
Our team identified a user need to either delete or hide existing services from the directory.
Connect families to support
5 June 2024
Allowing LA account managers to view VCS services
We identified the need for local authority (LA) account managers to have more oversight of services added by volunteer and community sector (VCS) organisations.
Connect families to support
4 July 2024