Posts
Adding permissions for ‘Manage’ and ‘Manage connection requests’
Our users need permissions for Manage family support services and accounts and Manage connection requests services. To integrate our service with GOV.UK One Login, we changed ‘add user’ functionality to ‘add permissions’.
Connect families to support
24 May 2023
Designing what happens when users do not have access
Our services, ‘Manage family support services and accounts’ and ‘Manage connection requests’, use permissions to allow users access. We needed a way to tell users who do not have permissions why they cannot access the services.
Connect families to support
30 May 2023
Collecting contact numbers
We needed to design how to collect local authority professionals' phone numbers and contact preferences, so voluntary and community sector organisations could get in touch about their requests.
Connect families to support
26 June 2023
Designing how users manage account permissions
We needed to design a way to change, update and delete account permissions for our services.
Connect families to support
19 July 2023
Refining the content for social worker role pages
We ran content review sessions with social workers to refine how we talk about their roles.
Develop your career in child and family social work
15 August 2023
Improving the professional request journey
We improved the support request form in ‘Connect families to support’ so that it’s clearer and more helpful.
Connect families to support
9 August 2023
Introducing the new areas of practice feature
We designed a feature to show the different areas of practice that sit within child and family social work.
Develop your career in child and family social work
27 November 2023
Designing content for the areas of practice feature
We designed content to provide insight into different areas of practice within child and family social work.
Develop your career in child and family social work
1 March 2024
Using interactional language to design for social workers
We identified and changed instances of transactional language when describing how social workers interact with children and families.
Develop your career in child and family social work
4 March 2024
Designing for feedback
We designed a new feedback form for our resource and learning feature.
Develop your career in child and family social work
27 March 2024