Posts by this team
Improving how users get help
How we improved the help journey from a single page to a structured form that works better for users and policy colleagues.
Check an early years qualification
11 September 2025
Helping users keep evidence of the qualification check result
We explored how to help managers keep evidence of qualification checks by improving print visibility and clarifying save as PDF options.
Check an early years qualification
22 August 2025
Making it easier for users to give feedback
We changed how feedback is collected to make it quicker and easier for users to share their experience and help us improve the service.
Check an early years qualification
19 August 2025
Check an early years qualification: Alpha to public beta
How we’ve built a new service to help early years managers check staff qualifications.
Check an early years qualification
4 July 2025
Helping users progress past the start date page
We explored ways to prepare users before starting the check and reduce drop-offs in the journey
Check an early years qualification
25 June 2025
Showing only relevant information on the qualification result page
We added an award date question to reduce ambiguity and improve the accuracy of the qualification result.
Check an early years qualification
17 June 2025
Supporting users who can’t find the qualification
How we improved support for users who can't find the qualification by providing guidance tailored to their search.
Check an early years qualification
13 March 2025
Improving how we ask for the qualification start date
We’ve redesigned the start date question page to make it clearer why this date is needed and help users avoid entering incorrect information.
Check an early years qualification
26 February 2025
Search results page - 'Select the qualification’
Iterating for the onward journey
Check an early years qualification
7 October 2024
Improving our service start page
Helping users to understand and get the most out of the service
Check an early years qualification
30 September 2024
Deciding between a search-based or question-based approach
How the team dealt with a key decision point in our beta phase
Check an early years qualification
23 September 2024
How we are using design hypotheses
The early years qualifications alpha team have been using design hypotheses — statements that articulate a belief about how design choices might affect user behaviour — to inform our work.
Check an early years qualification
16 September 2024
Testing our assumptions
How we're planning our user research for the early years qualifications alpha phase
Check an early years qualification
9 September 2024
How we are approaching prototyping
Understanding how expert users think about complex, ambiguous data and how they want to work with it to meet their needs
Check an early years qualification
2 September 2024