Posts by this team
Standardising constructing emails with email templates
Proc Ops case worker screens for using email templates
Case Management System
18 July 2023
Managing expectations when adding recipients to an email thread
Adding ‘Outlook’ style interactions to emails in the CMS
Case Management System
18 July 2023
Create and manage templated email responses in CMS
Proc Ops Manager screens for standardising email responses to provide consistency and improve efficiency
Case Management System
17 July 2023
Record procurement stage for level 4/5 cases in Case details
Setting the procurement stage/step for level 4 & 5 cases at a more granular level
Case Management System
11 July 2023
Making it possible to attach saved files in the CMS to email messages
How do we give Proc Ops case workers the ability to attach saved files within the CMS to email messages?
Case Management System
10 July 2023
Adding file attachments to an email template
How do we give Proc Ops managers the ability to attach files to email templates?
Case Management System
10 July 2023
Enhancing the visibility of key information about a case
A complete redesign of the case list page within the CMS
Case Management System
10 July 2023
Providing a shortcut to quickly edit key information in the case list
How might we make it more efficient for case workers to quickly access, view and edit key information about a case on one screen?
Case Management System
10 July 2023
Adding value to Case statistics
More depth to the case statistics with a smaller iteration
Case Management System
30 September 2022
Making it easier to see which email needs actioning first
A smaller tweak based on user feedback which helps proc ops understand which messages need attention
Case Management System
30 September 2022
Operational overview of cases - Case statistics
A complete redesign of the case statistics page within the CMS
Case Management System
15 August 2022
Improving how messages are viewed in the CMS
A larger redesign of how emails are viewed within the CMS
Case Management System
30 July 2022