Posts by this team
Iterating the member of the public journey
We updated the prototype for the member of the public journey following feedback from user research.
Refer serious misconduct by a teacher in England
14 February 2024
Redesigning the ‘panellist portal’
We made a prototype of a redesigned panellist portal to address known user pain points and accessibility issues.
Refer serious misconduct by a teacher in England
8 February 2024
Designing changes to the start of the service
We’re proposing design changes to the first few pages of the service to try to reduce ineligible referrals.
Refer serious misconduct by a teacher in England
15 December 2023
We updated the content to make it make more sense to employers.
We now show more appropriate content to employers when checking that they can use the service.
Refer serious misconduct by a teacher in England
12 July 2023
Asking if users want to make a complaint or refer serious misconduct
We now ask whether users want to make a complaint or a referral and give routes for them to make a complaint.
Refer serious misconduct by a teacher in England
28 June 2023
Getting feedback from users
How we'll gather feedback from our users.
Refer serious misconduct by a teacher in England
27 June 2023
Checking if uploaded files have viruses
When a file is uploaded it’ll be automatically checked to see if it contains a virus.
Refer serious misconduct by a teacher in England
6 June 2023
Reducing the number of non-serious misconduct referrals
We've iterated the content around what constitutes serious teacher misconduct to try and reduce the number of ineligible referrals.
Refer serious misconduct by a teacher in England
12 May 2023
Reducing the number of referrals made without first making a complaint
We iterated the exit page to reduce the number of referrals that are made without users first making a complaint.
Refer serious misconduct by a teacher in England
6 April 2023
Changing the start page
We iterated the start page content to make it more useful.
Refer serious misconduct by a teacher in England
9 March 2023
Handling too many sign in attempts iteration 2
We now ask users to request another confirmation code if there has been too many sign in attempts.
Refer serious misconduct by a teacher in England
8 March 2023
Adding a link to view referrals
We added a ‘Your referrals’ link to the navigation menu at the top.
Refer serious misconduct by a teacher in England
23 February 2023
Handling too many sign in attempts
We created a page telling users what happens if they enter the incorrect confirmation code too many times when signing in.
Refer serious misconduct by a teacher in England
22 February 2023
Adding hint text for uploading files
We added hint text about file size to pages where users can upload something.
Refer serious misconduct by a teacher in England
21 February 2023
Changing the declaration iteration 2
We updated the content in the declaration to make it clearer and simpler.
Refer serious misconduct by a teacher in England
20 February 2023
Entering an expired confirmation code
Content iterations to the expired confirmation code page.
Refer serious misconduct by a teacher in England
15 February 2023
Handling incomplete tasks
We improved the process for completing and reviewing referral tasks.
Refer serious misconduct by a teacher in England
13 February 2023
Changing an uploaded file
If a user uploads a file and decides they want to change it, we'll show them the file they previously uploaded.
Refer serious misconduct by a teacher in England
3 February 2023
Making a referral by post or email
We added a section to the start page telling users how they can send a referral by post or email.
Refer serious misconduct by a teacher in England
2 February 2023
Changing the automated email reply for getting help
We updated the email users get when they email misconduct.teacher@education.gov.uk.
Refer serious misconduct by a teacher in England
1 February 2023
Changing the exit pages
We updated exit page content to make it clearer and simpler.
Refer serious misconduct by a teacher in England
30 January 2023
Changing the example list content
We updated the content for the examples of serious misconduct to make it accessible and easier to read.
Refer serious misconduct by a teacher in England
26 January 2023
Changing the way we talk about who processes referrals
We iterated content to be clearer about who processes referrals.
Refer serious misconduct by a teacher in England
25 January 2023
Sending a confirmation email
We'll send users a confirmation email once they've submitted a referral with a link back to the referral and details of what happens next.
Refer serious misconduct by a teacher in England
20 January 2023
Removing conditionally revealed hint text
We removed conditionally revealed text on some pages as it was an accessibility concern and was not helpful for users.
Refer serious misconduct by a teacher in England
19 January 2023
Sending users a link to access their referral
We'll send users an email with a link to quickly and easily access their referral.
Refer serious misconduct by a teacher in England
18 January 2023
Viewing sent referrals and making another referral
We designed overview and referral details pages and made content changes.
Refer serious misconduct by a teacher in England
18 January 2023
Reminding users to complete their referral
We'll send users separate emails when they have 7 days left to complete a referral, when they have 1 day left, and when their referral has been deleted.
Refer serious misconduct by a teacher in England
17 January 2023
Changing the footer to include a way to get help
We've updated the footer to include information about how users can get help.
Refer serious misconduct by a teacher in England
16 January 2023
Changing the declaration page
We've moved the declaration to the bottom of the check your answers page.
Refer serious misconduct by a teacher in England
15 January 2023
Changing how users create an account and sign in
We've added a way for users to request another confirmation code and changed how users access the service.
Refer serious misconduct by a teacher in England
6 January 2023
Removing the ability to delete a referral
We no longer allow users to delete a referral before submitting it.
Refer serious misconduct by a teacher in England
5 January 2023
Uploading evidence iteration 2
We've made it easier to upload multiple files and removed the ability to categorise files.
Refer serious misconduct by a teacher in England
24 December 2022
Changes to the form
We iterated the employer and member of the public user journeys based on user research and internal feedback.
Refer serious misconduct by a teacher in England
23 December 2022
Public journey
How members of the public can refer serious teacher misconduct.
Refer serious misconduct by a teacher in England
7 December 2022
MVP Eligibility checker goes live
What we've delivered so far and what comes next.
Refer serious misconduct by a teacher in England
22 November 2022
Creating a step-by-step guide to reporting serious teacher misconduct
We designed guidance to help users understand the process of reporting a teacher for serious misconduct.
Refer serious misconduct by a teacher in England
18 August 2022
Reporting misconduct, iterations for members of the public
We made some design changes to the member of the public user journey.
Refer serious misconduct by a teacher in England
17 August 2022
How we can break down the Report serious misconduct build
An overview of how we plan to deliver the service in stages.
Refer serious misconduct by a teacher in England
17 August 2022
Reporting misconduct, for members of the public
Changes to the service for when members of the public are making a referral.
Refer serious misconduct by a teacher in England
4 August 2022
Report serious misconduct – iteration
We made multiple small design changes to the services following user research and demos of the service to caseworkers and policy.
Refer serious misconduct by a teacher in England
25 July 2022
Report serious misconduct by a teacher
The first iteration of the digital service as an alternative to the printable form.
Refer serious misconduct by a teacher in England
7 July 2022
Improving the recording of unavailability
We're exploring a new service for displaying and editing panellist unavailability in the style of GOV.UK.
Refer serious misconduct by a teacher in England
31 May 2022
Fixes when recording unavailability
We'll ask users to confirm the changes they make to the calendar before a request is sent to the server. This will improve performance and usability.
Refer serious misconduct by a teacher in England
24 May 2022
The panellist portal
Overview of the system panellists use to provide unavailability for hearings, view upcoming hearings and upload documents.
Refer serious misconduct by a teacher in England
22 February 2022
Teacher misconduct process
An overview of the stages involved in the teacher misconduct process.
Refer serious misconduct by a teacher in England
21 February 2022
People involved in teacher misconduct investigations
A list of who is involved in teacher misconduct investigations and their access our systems.
Refer serious misconduct by a teacher in England
18 February 2022