At the moment, the eligibility flow has the following questions:

  • Do they carry out unsupervised teaching work?
  • Were they employed in England at the time the alleged misconduct took place?
  • Does the allegation involve serious misconduct?

If the user selects “I’m not sure” to any of these questions” the text “If you’re not sure, you should continue to make a referral and the TRA will assess it” is conditionally revealed.

This was flagged as an accessibility issue in an internal audit. Additionally:

  • hint text should be shown before selection in order to help users understand the meaning
  • we do not have research that shows this content is useful

So we decided to remove this text.

Screenshots

Do they carry out unsupervised teaching work?

question-1.png

Were they employed in England at the time the alleged misconduct took place?

question-2.png

Does the allegation involve serious misconduct?

question-3.png

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User experience Interaction design