We expect most users will make a referral using the online form.
But some users may still prefer to download a PDF form and send it by post or email.
So we added a section to the bottom of the start page to give users a way to do that.
Further considerations
While working on this we noticed that:
- our service starts on a Whitehall guidance page when it should be a mainstream page
- we have an additional start page on our service domain which is redundant if the actual start page has the correct content
So we’ll change this by:
- creating a mainstream start page on GOV.UK
- removing the start page on our service domain