Changing the footer to include a way to get help

We've updated the footer to include information about how users can get help.

Last updated: 16 January 2023

At the moment, users do not have a clear and consistent way of getting help throughout the service.

What we changed

We updated the information to:

give both email and phone options
set expectations about response times - ‘We aim to respond within 3 working days’
make it clear when help is and is not available - ‘Monday to Friday, 9am to 5pm (except public holidays)’