Posts by this team
What is Find user insights and why do we need it?
Finding the right user research across DfE can be challenging. Find user insights (FUI) helps colleagues discover relevant insights, understand the research behind them and reuse existing evidence.
Find user insights (FUI)
10 July 2026
Redesigning the homepage: finding the right balance of information
Users needed enough information to feel confident using the AI service, but too much content made it harder to get started. Finding the right balance increased click-throughs from 55% to 70%.
Find user insights (FUI)
10 July 2026
When 'guidance' is not guidance: fixing a misleading page
Users expected guidance, but what they really needed was clearer information about the research and support at the right moment.
Find user insights (FUI)
10 July 2026
How we designed and refined our AI search experience
How we tested different ways to search, validated a natural language chat approach and refined the AI search experience throughout private beta.
Find user insights (FUI)
10 July 2026
How we made AI responses easier to use and trust
Research showed users struggled with long summaries, supporting information and uncertainty about AI. We redesigned the whole response experience to make it easier to use and understand.
Find user insights (FUI)
10 July 2026
What’s next for Find user insights?
Private beta has helped us understand what Find user insights (FUI) needs to work well across DfE. We’re focusing on 3 priorities: expanding research coverage, improving access to source documents and increasing reuse of insights.
Find user insights (FUI)
10 July 2026