Posts by this team
Using analytics to improve the eligibility page
How we used analytics from private beta to identify unexpected behaviour in the eligibility journey and reconsider how we ask users to confirm they are eligible.
Claim an early years teacher recognition payment
13 August 2026
Working with support agents to identify service problems
How we worked with support agents to look beyond individual feature requests, understand the underlying problems and identify opportunities to improve how claims are processed.
Claim an early years teacher recognition payment
11 August 2026
Making claim journeys easier to understand and reuse
How we created internal tooling to make claim journeys and components easier to understand, reuse and navigate, while also helping new team members learn how the service works.
Claim an early years teacher recognition payment
11 August 2026
Tone of voice for the early years teacher recognition payment
During alpha, our research showed that early years teachers often feel undervalued and overlooked.
Claim an early years teacher recognition payment
23 June 2026
Designing with caseworkers to support claim processing
When designing the early years teacher recognition payment service, we wanted to make sure we considered the needs of everyone using the service.
Claim an early years teacher recognition payment
18 June 2026
Designing for trust when asking for personal information
As part of the claim journey, users are asked to provide personal information and employment evidence so we can assess eligibility and process payments.
Claim an early years teacher recognition payment
17 June 2026
Helping users understand eligibility earlier
One of the biggest challenges when designing the early years teacher recognition payment service is helping users understand whether they’re eligible before they invest time completing a claim.
Claim an early years teacher recognition payment
16 June 2026
Helping users upload the right employment evidence
As part of the claim journey, users need to provide employment evidence so we can assess whether they are eligible for an early year's teacher recognition payment.
Claim an early years teacher recognition payment
15 June 2026
Introducing the claim an EY teacher recognition payment service
This service was developed to support the Department for Education’s ambition of having a qualified Early Years Teacher in every nursery across England.
Claim an early years teacher recognition payment
11 June 2026