Posts by this team
Unlocking Teacher Self-Service Portal accounts
Why we decided against asking users extra questions to unlock TRNs
Find a lost TRN
12 August 2022
Better matching for users with two TRNs
We can improve matching for users who have TRNs by asking whether they have QTS.
Find a lost TRN
19 July 2022
Asking for a previous name
We've updated the previous name question to make it more inclusive.
Find a lost TRN
18 July 2022
Get a TRN by text message
How we might send users their TRN by text message.
Find a lost TRN
11 May 2022
Email matching
We've included email matching to try and help improve the user journey.
Find a lost TRN
10 May 2022
Performance analysis in private beta
How we will collect data to measure how well the service is performing.
Find a lost TRN
6 May 2022
Validated user needs and government needs – May 2022
A list of the needs of internal and external users of the service.
Find a lost TRN
4 May 2022
Make QTS question inclusive
We've updated the QTS question to include people who got QTS through assessment only and professional recognition routes.
Find a lost TRN
6 April 2022
User research – March 2022
An overview of user research we carried out with teachers in March 2022.
Find a lost TRN
11 March 2022
Asking for names
We're using asking users to enter their first and last names for now to ensure accurate database matching, but would like to ask for users' full names in future.
Find a lost TRN
2 March 2022
When the API is unavailable (iteration)
We've iterated the designs for when the API is unavailable.
Find a lost TRN
1 March 2022
When we cannot automatically find a TRN
We give users the option to change their answers, fix errors or try again if we cannot match them to a TRN.
Find a lost TRN
18 February 2022
When the API is unavailable
What we tell users when the API is unavailable.
Find a lost TRN
8 February 2022
Naming the service ‘Find a lost TRN’
Why we named the service what we did.
Find a lost TRN
14 January 2022
Auto-completion when choosing an ITT provider
We're exploring using auto-complete when users select their ITT provider.
Find a lost TRN
13 January 2022
Iteration 3
Changes we made to the second iteration of the service based on findings from usability testing.
Find a lost TRN
16 December 2021
Stopping matching on email address (for now)
We've stopped using email addresses as a way to match users with a Database of Qualified Teachers (DQT) record.
Find a lost TRN
15 December 2021
Service embedded in GOV.UK TRN guidance
We've proposed content updates to the GOV.UK TRN guidance page.
Find a lost TRN
9 December 2021
Iteration 2
Changes we made to the first iteration of the service after getting feedback from design colleagues.
Find a lost TRN
8 December 2021