User needs
As a teaching jobseeker
I need to find out my TRN within a few minutes, at any time of day
So that I can provide it as part of my job application to enable statutory employment checks
As a teacher moving abroad
I need to find out my TRN within a few minutes, at any time of day
So that I can get proof of my teaching qualifications from the Teaching Regulation Agency to provide to an international employer
As a trainee teacher completing my Initial Teacher Training (ITT)
I need to find out my TRN within a few minutes, at any time of day
So that I can download my QTS certificate
As a Newly Qualified Teacher (NQT) starting my Early Careers Framework (ECF) induction
I need to find out my TRN within a few minutes, at any time of day
So that I can register my details with DfE to get funding for the training
As a Newly Qualified Teacher (NQT) completing my Early Careers Framework (ECF) induction
I need to find out my TRN within a few minutes, at any time of day
So that I can download my ECF certificate
As an aspiring National Professional Qualification (NPQ) participant
I need to find out my TRN within a few minutes, at any time of day
So that I can register my details with DfE and my NPQ provider
As someone completing a National Professional Qualification (NPQ)
I need to find out my TRN within a few minutes, at any time of day
So that I can download my NPQ certificate
As a Teachers Pension Scheme member
I need to find out my TRN within a few minutes, at any time of day
So that I can register for My Pension Online
As an eligible early career teacher
I need to find out my TRN within a few minutes, at any time of day
So that I can claim an early career payment from DfE
As an eligible biology, chemistry, physics, computing or languages teacher
I need to find out my TRN within a few minutes, at any time of day
So that I can claim back my student loan repayments from DfE
Government needs
As a TRA helpdesk agent
I need to know the personal details someone has provided to look up their TRN
So that I can find their TRN and email it back to them
As a TRA helpdesk agent
I need to contact people whose TRN can’t be found automatically with additional questions
So that I can identify them in the database of qualified teachers
As a TRA helpdesk agent
I need to prioritise TRN requests by time elapsed
So that I can respond within the SLA of 5 working days
As the TRA service owner
I need to investigate who has accessed or tried to access a TRN record
so that I can adequately investigate and respond to concerns from data subjects
As a Find a Lost TRN service designer
I need to see which users couldn’t be automatically matched to their TRN and how they were manually matched by the TRA helpdesk
So that I can improve the service in the future