Why we have included this task in the service
User need
As a delivery officer working on 'Managing an academy transfer', I need to understand the timelines agreed for the project delivery to effectively manage the project and meet its deadline.
Pre-private beta user research insights
"The title could be key dates"
"It is very hard to remember, the conversation started way back"
"I would get rid of the date and keep just the month"
Giving an option for users to declare date unknown
Before
After
Expected result
We are confident that the additional option to declare “I do not know this” will help our users to complete this task with ease.
We will monitor the usage of this question and update further insights as we reach out to more users.