Support tasks are carried out by support teams in the TRA Teacher Qualification Unit and Teacher Services directorate to maintain accurate teaching record data.
As we migrate data from the database of qualified teachers (DQT) to the Teaching Record System (TRS), we need to ensure that support teams can carry out certain tasks in the TRS Console.
Common support tasks include:
- manually creating a teaching record
- resolving potential duplicate records
- changing personal details
- monitoring third party imports (integration transaction records) and resolving errors
Problem
Support teams need an easy and reliable way to access and complete these tasks in TRS Console.
What we’ve done so far
Navigation
As a first iteration, we’ve added a ‘Support tasks’ tab to the main navigation to give users a clear entry point to this section.
Support tasks landing page
We’re using a card pattern on the support tasks landing page (see screenshot below). Each card shows:
- the name of the support task (for example, ‘Integration transaction records’)
- a count of outstanding items for that task
We chose this pattern to help users quickly scan for the tasks they’re responsible for and prioritise their work. Grouping tasks in this way will allow for scaling as more functionality is added.
Currently, card colours have been used to distinguish between tasks, but we’ve not yet established a rationale for the colours. This is something we plan to revisit.
Next steps
We will continue designing and releasing support task functionality as features are migrated from DQT to TRS.
We plan to test the updated navigation designs with users in the coming weeks.
Screenshots
