The team wasted no time getting back into the swing of things with a sprint planning session on our first day back from the Christmas break.
Our Sprint 1 Goal...
Develop a documented view of the journey a user has from identifying help to improve cyber security to acting on self-serve content.
And Acceptance Criteria...
- We have an initial journey map for a user identifying help and acting on self-serve content
- We have begun to validate issues users face (including accessibility) when trying to find, understand, and act on standards/recommendations
- We have a content audit
- We have considered different solutions to and begun to prototype and test different ideas
- We understand portfolio goals & what success looks like for this phase
We had made a start on research planning in December, so quickly picked up from where we'd left off...
- developing underlying hypotheses
- recruiting participants
- exploring options for accessibility testing
- designing a discussion guide
- sketching concepts to allow us to test hypotheses
We also spent some time...
- figuring out how we can incorporate COM-B into how we consider existing and desired behaviour
- agreeing that it would be helpful to focus on a school's "next best action", in terms of their behaviour
- working with SMEs to deepen our understanding of key standards and next best actions
- developing a model for support content related to Standards
- figuring out how we evaluate "success" in this sprint
- working with colleagues developing the programme's centralised content team to ensure expectations and processes are aligned
Next week we'll be meeting with the GDS assessment team to talk about how we approach assessment, progressing work across the programme to ensure we have clarity on the whole problem we are addressing, and of course we'll be conducting and synthesising that first round of user interviews.