How schools manage their interest

Overview

Statuses are now added for each tuition partner responses on the school’s enquiry.

Interested

• the school has registered that their interested in working with the tuition and the response is shortlisted
• the school can access the tuition partner’s contact details for further discussions
• tuition partners are not notified about this via the service

Unread

• the school has not yet viewed or accessed the tuition partner response
• displayed by default

Undecided

• the schools has viewed or accessed the tuition partner response but has selected the ‘I’m undecided’ option
• the schools has viewed or accessed the tuition partner response but has exited the tuition partner response page without selecting a call-to-action button within the ‘Manage your interest’ section

Not set

• only occurs will apply to all responses received before this feature was implemented

How it works

1. Managing interest in a tuition partner response
2. School user accesses their enquiry ie from the enquiry URL or magic links in automated emails such as when a tuition partner responds
3. Selects and reviews a tuition partner’s response
4. Manages their interest in working with the tuition partner
5. The TP response gets updated in the enquiry with a status i.e. marked as interested/undecided or gets removed completely if not interested

Sorting response

Each column heading will be a sort component - like we have used on the ‘Compare TPs page’:

Each Status will be assigned a ‘sort code’ so that we can choose the order they are a-z and z-a sorted. This will not be visible to the user. The order of this list will be:

• INTERESTED
• UNDECIDED
• UNREAD
• NOT SET

The default sort will be the same as it is now - ‘email style’ where the most recent is on top

All responses where the status is ‘not interested’

Why we did this

• helps school users decide on a TP to use
• lets them reduce number of responses by removing them if they are no longer interested
• they can keep track of which responses they have looked and which ones they still need to read

A few quick examples

Viewing a TP response

Viewing a TP response and choosing how to manage interest.

User research has suggested that this page was very clear and useful for the participant's. They liked the layout and that they can manage their interest in a tuition partner. Evidence also suggest that with the questions asked to the TP's, there isn't really anything that puts off the schools from the response. They also stated that it would be useful to know the dates in tuition plan, qualifications and more prompts on budget "

If interested in working with TP

If school user is interested in TP, they can access the contact details - the status gets updated on the enquiry.

If NOT interested in working with TP

If school user is NOT interested in TP, they must confirm this and can provide anonymous feedback - the response is removed from the enquiry

TP gets an automated email template displays an inset text that dynamically shows school's feedback or text explaining that no feedback was given