Posts by this team
How we examined the processes behind ESFA funding statements
With a new focus on inefficiencies and complexities in the generation and dissemination of funding statements, we explored the problem space to gain a better understanding of how design might address some of the issues.
Communicating funding alpha
12 March 2025
Shifting focus to simplify GAG statements
We recently stepped back from the design of a single place for funding information, to simplify the production and output of General Annual Grant (GAG) statements.
Communicating funding alpha
3 March 2025
Why we tested two versions of our prototype in one research round
To test, verify and iterate specific areas of our prototype in a limited period of time, we split a single round of research into two parts.
Communicating funding alpha
24 February 2025
Naming the service: a design workshop approach
Naming a service is often led by a content designer, but it's an important task during discovery that the whole team should be involved with.
Communicating funding alpha
3 February 2025
Why we added an AI chat feature to our funding service
Perhaps the craziest idea to come out of an earlier Crazy 8s workshop was to create an AI chat to help our users find the right information and guidance for funding streams.
Communicating funding alpha
14 January 2025
How we aim to bring dispersed information and features into one place
Using a lot of different platforms to get information about funding is a big pain point for our users. So we looked at ways to bring that information together in one place.
Communicating funding alpha
6 January 2025
How we used a Crazy 8s workshop to generate prototype ideas
We used a fast sketching challenge to generate design responses to problems and pain points identified in our research.
Communicating funding alpha
18 December 2024
Why we chose job stories over user stories to document user needs
We changed how we capture and represent the user needs identified in research, to focus less on the user's role and more on what they need to do.
Communicating funding alpha
13 December 2024
How we used a content heuristic to improve ESFA communications
We used a content heuristic framework to evaluate content across ESFA, understand how service users refer to key elements in the service and produce recommendations for the service.
Communicating funding alpha
11 December 2024
Why we returned to discovery in alpha
When our alpha phase started to feel a bit more like a beta phase we needed to find out why. And then we needed to return to discovery...
Communicating funding alpha
22 November 2024