Posts by this team
Why we added an AI chat feature to our funding service
Perhaps the craziest idea to come out of an earlier Crazy 8s workshop was to create an AI chat to help our users find the right information and guidance for funding streams.
Communicating funding alpha
14 January 2025
How we aim to bring dispersed information and features into one place
Using a lot of different platforms to get information about funding is a big pain point for our users. So we looked at ways to bring that information together in one place.
Communicating funding alpha
6 January 2025
How we used a Crazy 8s workshop to generate prototype ideas
We used a fast sketching challenge to generate design responses to problems and pain points identified in our research.
Communicating funding alpha
18 December 2024
Why we chose job stories over user stories to document user needs
We changed how we capture and represent the user needs identified in research, to focus less on the user's role and more on what they need to do.
Communicating funding alpha
13 December 2024
How we used a content heuristic to improve ESFA communications
We used a content heuristic framework to evaluate content across ESFA, understand how service users refer to key elements in the service and produce recommendations for the service.
Communicating funding alpha
11 December 2024
Why we returned to discovery in alpha
When our alpha phase started to feel a bit more like a beta phase we needed to find out why. And then we needed to return to discovery...
Communicating funding alpha
22 November 2024