Posts by this team

How service teams find out about assessments and assurance in DfE

Reviewing the user journey into the assessment process in DfE to include service assessments and our wider user needs now we're in beta

Service assessment service

18 March 2024

Designing how to find out about assessments and peer reviews in DfE

As part of guidance for assessments, teams need to understand the types of assurance that are relevant at all stages of the delivery, what happens when and how to book one

Service assessment service

28 February 2024

How assessors navigate completing a service assessment report

Round 1 of research with assessors to understand if they could navigate and complete the service assessment report journey.

Service assessment service

4 December 2023

Naming the assessment service

How user research and content design informed the name of the service.

Service assessment service

19 July 2023

How service delivery teams book and manage a discovery peer review

Round 2 of research with delivery teams to understand if they can book and manage a booking for a discovery peer review. This includes, adding artefacts and teammates to the service

Service assessment service

17 July 2023

How assessors navigate completing a discovery peer review report

Round 2 of research with assessors to understand if they could find, complete and submit a report for a discovery peer review.

Service assessment service

4 July 2023

Being clear about the role of the disco peer reviewer on sign up email

Changes we made to the discovery peer reviewer and assessor Notify email following our second round of research with this journey.

Service assessment service

26 June 2023

How peer reviewers navigate assessing a disco peer review

Round 1 of user research to understand how discovery peer reviewers and lead reviewers navigate their way through a user journey to find out about, review and write and submit a report for a service.

Service assessment service

5 June 2023

Research to learn how the assessment team administer a peer review

User research includes speaking to the xgov assurance community.

Service assessment service

25 May 2023

User research into the role of DDaT business partners and assurance

What we learned about the role DDaT business partners play in service assurance. We considered how this fits with the design of Assure your service and how users find out about and book a discovery peer review.

Service assessment service

16 May 2023

User research to find out about and book a discovery peer review

What we learned from research to test whether service teams can request a discovery peer review. This includes finding out about discovery peer reviews and what to prepare.

Service assessment service

15 May 2023

Starting the alpha phase for discovery peer reviews

Using our bank of user needs we started to explore possible design solutions for finding out about and booking a discovery peer review.

Service assessment service

10 May 2023

Introducing Assure your service

Assure your service background, what the need is for the service and why a discovery and alpha have been created.

Service assessment service

1 May 2023