Posts by this team
Closing concerns and actions
Open concerns were proving to be a headache when a user needed to close a case.
Record concerns and support for trusts
18 December 2023
Why we changed the way navigation works in RECAST
We recently carried out a day of in-person user research. Our findings suggested that some users were having problems navigating between sections.
Record concerns and support for trusts
8 December 2023
A clearer view of other people’s cases
Research findings suggested that viewing cases that are being managed by other people could be made a little clearer.
Record concerns and support for trusts
15 November 2023
Helping users see the full picture
Making it easier for users to see what’s happening in a concern case by replacing the summary list component with a customised version of the GDS accordion.
Record concerns and support for trusts
10 October 2023
Letting users record proactive work to support trusts
Capturing the proactive support that users provide to trusts.
Record concerns and support for trusts
6 September 2023
Improving our use of pagination
Improving how we show large numbers of cases to users and making sure our changes are accessible.
Record concerns and support for trusts
16 August 2023
Reassigning a case to another owner
Building a feature to change ownership of certain cases.
Record concerns and support for trusts
8 August 2023
Managing non concerns activities at a trust
Introducing sub-navigation and pagination to the trust overview page so it's easier for users to see what's happening at a trust.
Record concerns and support for trusts
27 July 2023
Choosing a new product name
Choosing a new name for our product that accurately describes what users can do with it.
Record concerns and support for trusts
19 July 2023
Making error messages more consistent
Making error messages consistent so users who make a mistake understand what went wrong and how to fix it.
Record concerns and support for trusts
23 May 2023
Warning text for partially migrated cases
Letting users know where to find missing information from closed cases migrated from the legacy system, DaRT (Data and Reporting Tool).
Record concerns and support for trusts
13 April 2023
Adding formatting to text area fields
Iterating text area fields so users can add line breaks when recording case narrative.
Record concerns and support for trusts
9 December 2022
Making ‘risk to trust’ clearer
Iterating and adding content to make the new ‘risk to trust’ concept clearer for caseworkers.
Record concerns and support for trusts
21 November 2022
Recording decisions
A new feature for caseworkers to record related decisions as part of a case.
Record concerns and support for trusts
17 November 2022
Making actions and decisions summary tables visible
Changing the actions and decisions summary tables to make them always appear in case overview.
Record concerns and support for trusts
4 October 2022
New trust overview feature
A new feature for caseworkers to see what’s happening at a trust and find past cases.
Record concerns and support for trusts
14 February 2022
Recording multiple concerns in a case
Giving caseworkers the option to record more than one main concern in a concern case.
Record concerns and support for trusts
28 December 2021
Introducing ‘risk to trust’
Introducing a new concept called ‘risk to trust’ for caseworkers to measure and report on a case’s overall risk.
Record concerns and support for trusts
27 December 2021
New fields for case aim and de-escalation point
Creating two new fields for caseworkers to record ‘case aim’ and de-escalation point’ separately from other narrative fields.
Record concerns and support for trusts
30 October 2021