Posts by this team
Initial design and testing of the results page
How we approached the initial design and testing of the results page, including how results are structured, presented and understood by users.
Accessing childcare support
15 May 2026
Validating the number and order of questions in the checker
Exploring how the number and order of questions affected users’ experience of completing the full checker journey, including perceived length, effort and cognitive load.
Accessing childcare support
4 May 2026
Designing the work and income questions
Ensuring the entitlement checker can collect work and income information accurately without increasing anxiety, confusion or drop‑off.
Accessing childcare support
6 April 2026
Designing how users add children to the entitlement checker
Ensuring users can add details of multiple children so entitlement results are accurate and can be clearly applied to their own circumstances.
Accessing childcare support
26 March 2026
Deciding to build a childcare entitlement checker
What we are building and testing in private beta to help users understand their government childcare entitlements.
Accessing childcare support
1 March 2026