Why we made these changes
Users often contact the TRA support team with questions about the service. Responding to these queries takes time. By improving the GOV.UK guidance, we aim to help users find the answers they need without contacting support.
To make these updates, we worked with the DfE Digital Communications team.
What we changed
What the service does and does not show
Users often ask what qualifications they can view or download through the service. To clarify this, we added 2 certificates missing from the guidance that are awarded when someone has:
- passed induction
- a special educational needs co-ordinator (SENCO) national professional qualification (NPQ)
We also explain that users cannot view information about their:
- postgraduate certificate in education (PCGE) without qualified teacher status (QTS)
- national award in special educational needs co-ordinator (NASENCO)
Letter of professional standing
The support team receives many queries about where users can find their letter of professional standing (LOPS).
Users cannot download their LOPS from the service, so we've added details about who they should contact to get it.
What next
We’ll monitor whether these updates improve users’ understanding of the service by tracking the volume of queries to the support team.
Screenshots
Previous guidance
Updated guidance
